Question 1

What ingredients are used in your nail polishes? Are they non-toxic?

Accepted Answer

Our formulas are made without harsh chemicals commonly found in traditional polishes. They are non-toxic, high-quality, and designed to deliver rich color with a safer, cleaner ingredient profile.

Question 2

Are your products cruelty-free and vegan?

Accepted Answer

Yes. Our nail polishes are both cruelty-free and vegan. We do not test on animals, and no animal-derived ingredients are used in our formulas.

Question 3

How long does the polish last once applied?

Accepted Answer

When applied with a quality base coat and top coat, our polish typically lasts 5–7 days on natural nails. Wear time may vary based on nail condition, lifestyle, and aftercare.

Question 4

Do I need a base coat or top coat for best results?

Accepted Answer

Yes — for the longest wear and smoothest finish, we recommend using both. A base coat helps your color adhere and protects your nails, while a top coat seals in shine and prevents chipping.

Question 5

How many coats should I apply?

Accepted Answer

Two thin coats are ideal. Apply each layer evenly and allow it to dry fully before adding the next for the best color payoff and longest wear.

Question 6

Why might my polish separate over time, and is it still safe to use?

Accepted Answer

Separation is normal and occurs as pigments settle. A quick shake or roll between your palms will restore the formula. As long as the polish isn’t thick, sticky, or unusually odorized, it’s safe to use.

Question 7

How long does shipping take?

Accepted Answer

Orders are typically processed within 1–2 business days. Standard shipping usually arrives within 3–5 business days after processing. You’ll receive tracking information as soon as your order ships.

Question 8

Do you accept returns or exchanges on nail polish?

Accepted Answer

Due to the nature of cosmetics, we cannot accept returns on opened or used polish. Unopened items in original condition may be eligible for return or exchange within 14 days. Please contact us for assistance.

Question 9

What should I do if my polish arrives damaged or broken?

Accepted Answer

If your item arrives damaged, please contact us within 48 hours with a photo of the product and packaging. We will quickly replace the item or issue a refund.

Question 10

How should I store my polish to keep it from getting thick or clumpy?

Accepted Answer

Store your polish upright in a cool, dry place away from direct sunlight or heat. Be sure the cap is tightly closed to prevent air exposure, which can cause thickening over time.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions